Privacy Policy

Introduction

Opus Villages Management Ltd (Opus) are committed to protecting your data and rights in line with the applicable data protection legislation. This privacy notice tells you how information about you is used by Opus as a data controller. It is important you read this Privacy Policy so that you are fully aware of how and why we are using your data.

Who we are?

Our Data Protection Officer is Nicola Harris and can be contacted by email or post:

Email: info@opusvillages.co.uk

Post:      Unit 4, Blythe House, St. Phillips Courtyard, Coleshill, B46 3AD

Opus Villages Management Company Registered number is 13715610 and Registered Address is 4th Floor, 52-54 Gracechurch Street, London, EC3V 0EH

What information do we collect?

We may collect and use different personal data about you to provide the services which you have requested or are receiving from Opus.

  • Personal Information – name, title, date of birth, gender, marital status.
  • Contact Details – home address, email address, telephone numbers.
  • Special Category Data – details and information regarding your health, medical needs/records, care preferences, ethnicity and religion.
  • Marketing and Personal Preferences – this can include consent and preferences on receiving marketing from Opus, your interests, customer questionnaires.
  • Technical Data – information on how our website is viewed, pages visited, browser type, device used to view our website.

We do not knowingly collect data relating to children under the age of 16.

How do we collect your personal data?

We may collect data from you in a number of ways:

  • Direct from you such as when you complete a website enquiry form.
  • Digital Data which we may collect as you visit our website.  This information is collected by cookies or similar technology.

How do we use personal information?

Opus may process your personal data for the following purposes:

  • Providing you with our website
  • Tailoring our websites content and services to you
  • Measuring performance and effectiveness of content you see or interact with
  • Updating you on news including new developments, services, marketing information and offers.  You can request not to receive marketing messages by using the opt-out links in the marketing message e.g. email, or by contacting us by phone, email or post.
  • For administrative purposes.
  • To receive customer feedback.

What legal basis do we have for processing your personal data?

The legal basis we are relying on for providing you with our website, for administrative purposes and to receive customer feedback is legitimate interests. For all other purposes, the legal basis we rely on is consent.

When do we share personal data?

Your personal data will be kept confidential but there might be circumstances when we might need to share your personal data.  We will not sell your personal data to any third parties.

  • Regulators, Commissioners, and safeguarding agencies. Where we are required to by law, your personal data may be shared with these public bodies.
  • Police and other law enforcement agencies. Where required or criminal investigations or other occasions required by law.
  • IT service providers. Our external IT providers who may have access to your personal data when carrying out maintenance or upgrades.
  • Should we merge or sell then your data may be used in the same way as set out in this privacy notice.

How do we secure personal data?

Access to personal data is limited to employees who have a specific business need to access, such as sales advisers, care managers, and administrators. All staff who have access to personal data have GDPR training to understand the importance of security. Access to personal information stored digitally requires ‘sign in’ information with any print information stored in locked cabinets.   

How long do we keep your personal data for?

Personal data will only be retained for as long as necessary to fulfill the purposes which we have collected it or to fulfill another lawful purpose.  This list describes specific retention periods for each type of personal data described above.

Type of personal data processed by Opus 
  • Personal Information – name, title, date of birth, gender, marital status.
  • Contact Details – home address, email address, telephone numbers.
  • Special Category Data – details and information regarding your health, medical needs/records, care preferences, ethnicity and religion.
  • Marketing and Personal Preferences – this can include consent and preferences on receiving marketing from Opus, your interests, customer questionnaires.
  • Technical Data – information on how our website is viewed, pages visited, browser type, device used to view our website.

 

Retention period

12 months from the time you notify us that you do not wish to proceed with an enquiry.

If you proceed with our service, your personal data will be deleted 7 years after the resident leaves our service. 

2 years from the time you notify us that you do not wish to proceed with an enquiry.

 

Type of personal data processed by Opus  Retention period
  • Personal Information – name, title, date of birth, gender, marital status.
  • Contact Details – home address, email address, telephone numbers.
  • Special Category Data – details and information regarding your health, medical needs/records, care preferences, ethnicity and religion.

 

12 months from the time you notify us that you do not wish to proceed with an enquiry.

If you proceed with our service, your personal data will be deleted 7 years after the resident leaves our service. 

  • Marketing and Personal Preferences – this can include consent and preferences on receiving marketing from Opus, your interests, customer questionnaires.
  • Technical Data – information on how our website is viewed, pages visited, browser type, device used to view our website.

2 years from the time you notify us that you do not wish to proceed with an enquiry.

 

We may anonymize personal data so that it can no longer be associated with you to run statistical or research reports.

Your rights in relation to personal data

By law and under certain circumstances, you have the right to:

  • Request access to personal information so that you can check the information we hold and ensure we are lawfully processing it. You can request that any incomplete or inaccurate information is corrected.
  • Request erasure of your personal information in certain circumstances. This enables you to ask us to delete or remove personal information where there is not a good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) or public interest as our lawful basis for processing and there is something about your particular situation which leads you to object to processing on this ground. You also have the right to object if we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information.  This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party in certain circumstances.

If you want to review, verify, correct, or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our Data Protection Officer in writing.

Use of cookies and other technologies

Cookies are small text files that can be used by websites to make a user’s experience more efficient.  We use cookies to analyze our website traffic and to personalize your website experience.  You can choose to accept all or selected cookies by clicking ‘Open Cookie Settings’ which appears on each page of the website.

Linking to other websites / third-party content

Our website may include links to third-party websites. Links to third-party websites do not constitute endorsement, and we take no responsibility for content and information displayed on linked websites.  We encourage you to read the privacy notice of any website you visit, as well as understanding that these websites may allow third parties to collect or share data about you.